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Privacy Policy
Cookie Notice

This Cookie Notice explains how Kaamel (Company, we, us, and our) uses cookies and similar technologies to recognize you when you visit our websites, including and other Kaamel websites (collectively, the “Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What is a cookie?

Cookies are text files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the website on each subsequent visit. The purpose of cookies ranges from allowing a website to perform basic functions to provide you with a more personalized experience for you.

There are two ways to categorize cookies: (i) first-party and third-party cookies; and (ii) essential and non-essential cookies.

(i) Essential vs. Non-essential Cookies

Essential Cookies, also known as strictly necessary cookies, enable website navigation and feature usage, fulfilling requests or transmitting data over electronic networks. Without them, services like shopping carts or e-billing cannot function.

Non-essential Cookies are all cookies that, though may be useful, are not absolutely necessary for the function of the website. Examples include but are not limited to performance cookies, functionality cookies, and targeting (advertising) cookies.

(a) Performance cookies collect information on website usage, such as pages visitors go to most often and detect error message, to enhance functionality, without identifying individuals.

(b) Functionality cookies offer users a more personalized experience by remembering users’ preferences (e.g., language and the region settings). The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

(c) Targeting cookies or Advertising cookies are used to deliver more relevant advertisements, limit the number of times you see an advertisement, and help measure the effectiveness of the advertising campaigns.

(ii) First vs Third Party Cookies

First-party Cookies are cookies created and stored in this domain, which allow us to collect information on you.

Third-party Cookies are cookies created and retrieved by other parties.

How does Kaamel use cookies?

In addition to first-party essential cookies, Kaamel also places third party cookies supported by our service providers on our platforms. These cookies are either necessary or useful, as may be specified in the Cookie Preferences for the provision of our services. The following table provides more information regarding the information collected by those third-party cookies.

Categories of Third-Party Recipients

Categories of Personal Data

Cloud Database

Kaamel uses third-party cloud database services, which covers all information Kaamel processes.

Chatbot Service Providers

Data customers voluntarily provide when using our chatbot.

User information including account information, usage data, device ID, and contact information for customer support purposes.

Chat history for customer support and service improvement purposes.

Data log

Records of errors and crashes detected for bug-fix.

Logs including usage log, crash reports, and other records automatically generated.


Company information, user ID, user account data, usage data, IP address data, and other aggregated information for business operation and improvement purposes.

How can you manage cookies?

Non-essential cookies may managed directly on our website or by adjusting your browser settings. You can access the Cookie Preferences anytime in the website footer or by clicking on the cookie icon on the right to modify cookies settings.

You may also set your browser to block cookies. The following resources contain instructions for you to manage cookies on different browsers:

In addition, if you would like to opt out of targeting advertising, you may do so through the following advertising networks:

Does Kaamel respond to Do Not Track Signals?

Kaamel does not respond to Do Not Track (DNT) signals.

Changes to the Cookie Notice

We may update this Cookie Notice periodically to ensure that it accurately reflects our current practices. Whenever we make changes to this policy, we will update the "Last Updated" date on the side bar. To stay informed of any updates to this policy, we suggest that you review this page from time to time.

Contact us

If you have any questions or comments about this privacy policy and our privacy practices, contact us at:

Cookie Notice